I assumed this company was based in the UK and that my items would arrive in time for me to send them to my godchildren. However, I later found out that the company is actually located in Austria. I placed my order on December 4th and have yet to receive it. When I reached out to the company to file a complaint and cancel my order, their response was vague and unhelpful. I was told I could return the items at my own cost, even though the promised delivery timeframe of 7–15 business days has already passed. The company's inclusion of 'UK' in its name is misleading, as it is not a UK-based business, which has confused many customers, including myself.
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