We went at the end of November as a treat. Our treatments started late but there was no add on time at the end so treatments we cut short by 5/6 mins on each treatment. We had a really nice break from arriving until our evening meal. The meal was lovely but the room temperature was unbearable. We couldn't finish our main course as we were too hot, we had to retreat to standing outside in the cold for 10 mins before going upto our room. The temperature in the room was also hot and we had turned the temperature to off but still had an uncomfortable night. We should have complained when we checked out but it was very busy as everyone checks out at 10am so we thought we would leave it and send an email. We didn't get much luck with the email, although Rebecca did apologise, she said she couldn't do anything about it as we didn't complain at the time (don't know about you lot but i'm not going down and complaining at 4am) The reply to my complaint about the dining room being so hot was, we have outdoor space for you to use (did she really think we would take our meal outside and sit there in the cold!) She did offer us a 20% discount on extra treatments we would book on our next visit, but as I said to her many times, we don't book extra treatments as they are too expensive. I asked if she could partially refund what we paid or a discount on our next visit (not extra treatments) but she declined this. This is why unfortunately I have given 2 stars and won't return 😔
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Titanic Spa is the UK's first Eco-Spa and a leading health spa. Enjoy a range of spa treatments and wellness facilities on a spa break in Yorkshire.
