Sadly, this was a dreadful stay at Titanic Spa Huddersfield. This visit was especially disappointing as it was a Christmas gift and our fourth time returning. Over multiple visits, we have spent around £2,500, so our expectations were reasonable.The spa pool was uncomfortably cold, and despite trying, we were unable to turn the heating on in our room. To make matters worse, they were running late for a treatment, and instead of accommodating this, the appointment was cut short, which felt very unfair especially after it costing £104! We raised these issues as a formal complaint, but the Customer Service Manager was unwilling to offer any resolution. The complaint has since been passed to the Operations Manager, but the lack of accountability and care so far has been appalling.For a spa of this reputation and price point, the experience and customer service were completely unacceptable. Sadly, we will never return and would strongly advise others to avoid
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Titanic Spa is the UK's first Eco-Spa and a leading health spa. Enjoy a range of spa treatments and wellness facilities on a spa break in Yorkshire.
