Absolutely awful experience, my Sister had gift voucher as a Christmas present believing it to be for Liverpool Titanic Spa. She did not realise that it was for a Spa in Yorkshire. This was not made evident when making the booking over the phone. We added an extra person on to the booking which was for an amount over £100. My Sister called back straight away (within the hour) as soon as she realised the mistake but they would not refund, stating that all bookings were non refundable. Even when there was a legitimate reason and a genuine mistake made. In addition to this the Spa agent Rebecca was extremely rude and heartless and didn't give a damn that we had made such a big mistake. I actually had to say they were a vile human being, which was like water off a ducks back to her, she really didn't care at all. I was quite shocked at her dismissiveness. We requested a means to complain further and requested the full name of the person we should complain to, we were only given a first name Rebecca and they refused to provide a surname. I have an email address but feel we would be wasting our time. This is not how I expect a customer to be treated, this is extremely unreasonable. I would not suggest anyone book here, spend your money elsewhere.
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Titanic Spa is the UK's first Eco-Spa and a leading health spa. Enjoy a range of spa treatments and wellness facilities on a spa break in Yorkshire.
