Back in November last year I bought two tickets for my husband's early birthday present to see Batman 1989 at the Forum in Bath. The original date for this was 6/2/2026. I received notification my tickets were available so logged in and noticed the date on the tickets said "Thursday 5th February, doors open Friday 6th February" so I thought that was weird and called the venue. The venue said that Tixr should have notified us of the change of date. I received no notification. I contacted Tixr and they said that the venue were supposed to let us know. The fact remained that nobody had let me know so I had to rearrange my work hours, train tickets and someone to look after my dog in order to make it to the 5/2/26 date. On the day of the event they then sent an email saying it had moved again to April due to issues getting over here from Ireland. If this is true, whose idea was it to move the date to 5/2/26 knowing there could be an issue? Such poor planning. I sent a complaint email to the link in their last email about the new April date and this bounced back so they obviously don't want to talk to their customers and rectify things. I have now requested a refund and based on this experience I won't be using Tixr again.
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