If I could give zero I would. Be very careful! I booked my surgery on the Monday, sent a £400 deposit and was told I’d receive my contract and confirmation of payment within 1-2 days. 5 days later and still nothing and was being ignored by my rep and organiser! This made me so anxious that I decided to cancel my surgery. Imagine needing help after major surgery and being ignored! They have since refused to send my £400 back. They used CHATgbt to write my a message about their cancellation policy! Not once was I advised of the cancellation policy, not once did I even SEE or sign a contract. I’ve spoken to people who have been out there within the last 2 weeks who said they just want to get you out of the hospital as soon as possible! 1 day after surgery!! They have ignored me when requesting my refund and now I am £400 down because I trusted this company. THINK TWICE.
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