On the 15th February 2026 I had to return a lamp at the Dunfermline store. Nothing wrong with it, but it didn't go with the room. It was pointed out that there was no price ticket attached or code and they wouldn't be able to refund without the details as the receipt was not enough. BUT instead the lady at the counter, Tracy, took the time to look up the product and confirm the item, code and price. Thanks to her I was able to return the product and get a full refund. Thank you Tracy, above and beyond duty and a credit to TK Maxx!
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