I spent a whole afternoon being flipped from department to department. The phone kept dropping out. I had 7 long waits before finally figuring out to shout "fraud". When I eventually spoke to a real person - Mamon then Hamad they were excellent. Very apologetic and helpful. I suspect they had endured it all before. This bank has gone to the pack. I will be transferring to a local institution where I can walk in the door and sit down with a real person. It will be quicker, even though I have a 45 minute drive, and FAR less stressful.
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One of Australia's largest Mutual Banks, supporting teachers and their families with savings accounts, loans, insurance, term deposits, credit cards and more.
