I joined because they are one of the more ethical banks - which I appreciate - and I guess the fact that it's a pretty bare bones service is kind of the price you pay for that. It does seem though that a few relatively low cost improvements could be implemented to make things easier for customers. One of the weirder things is that your account number is this odd internally generated customer number that is only recognised by their system, so if you want to set up transfers to your account you have know to go into your account settings to look up the "account reference" to get a number that other systems will recognise. It just made things unnecessarily complicated when I was trying to change my bank details with my employer - i literally had to ring them to ask how to find the correct number. The customer service is pretty poor, unfortunately. Calling them works out OK once you accept that you will have to sit and listen to the 450 different menu options before you get anywhere. But I found it strangely hard to get clear information about how their different types of accounts work even after a couple of phone calls, which means I keep needing to shuffle money around to pay bills - which is time-consuming, and mucks up my budgeting. Other banks have similar limitations on how you can use accounts, but they usually provide some advice around this. You also seem to be only able to have 2 everyday accounts with cards? Not sure if this is correct - the advice was very confusing.They have an in-app messaging service, which is a great idea, but the responses are mostly unhelpful, which is frustrating after you've already wasted time looking for information on their website or in app, and it's something really obvious.
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One of Australia's largest Mutual Banks, supporting teachers and their families with savings accounts, loans, insurance, term deposits, credit cards and more.
