Twice in 2 weeks the "new" updated app has crashed and the website has been non functional. Unable to log into my account. I spent days trying the get assistance from the 'COSTUMER WE DONT CARE TEAM'. TO BE TOLD we are unable to verify you online. When asked why, the response " it is not our policy to tell you why". Went to the Melbourne branch - 3 hour drive mind you - all was sorted out. NOW 2 weeks later SAME THING AGAIN only this time no one answers to the phone or calls back. I have not been able to access my accounts online or on the app now for almost 72 hours. Monday morning I am back to the Melbourne branch to lose my account then to open a new account at HSBC - TMB you are a joke SEE YA.
Claim your business profile now and gain access to all features and respond to customer reviews.
One of Australia's largest Mutual Banks, supporting teachers and their families with savings accounts, loans, insurance, term deposits, credit cards and more.
