Unfortunately today I had a bad and costly experience with TM Bank. I first joined TM Bank in 2000 when they were a smaller credit union. Over the years as they have grown their quality of service has diminished. Today I attempted to make a payment to the globally recognised exchange, Bittrex. TM Bank blocked the transaction then called me to "check it was a legitimate transaction". After I confirmed it was legitimste I was advised by TM Bank to re-do the transaction and "it will go through". And so my troubles began with this, the first of their lies.The transaction did not "go through". I called back to instruct TM Bank to allow my money to be transferred to where I wanted it to go only to be told that the recipient was not accepting it. They tried to convince me that the exchange was not accepting money...Huh? The most silly thing I've heard all day.So, I attempted the same transaction but this time from my Greater Bank account (to which I telegraphically transferred monies across from my TM Bank account. TM Bank even expected an explanation from me as to what this transfer was for). Same amount paid to the same exchange via the same payment method but - key factor - NOT from TM Bank. Lo and behold payment was accepted by the exchange. TM Bank = fail. Greater Bank = success. Despite TM Bank's attept to slander Bittrex, Bittrex is not the problem but TM Bank sure as hell is.Update: 5 hours later, TM Bank still have my payment held as "pending", I cannot access my money and TM Bank continue to lie that they don't have my money while conversely also claiming Bittrex hasn't accepted it either. Someone has it - and it isn't Bittrex or myself.... Meanwhile, I offer to send TM Bank the transaction history from the recipient (Bittrex) showing that Bittrex has attempted to charge the transaction - twice - but was blocked on both occassions. Yes, even after TM Bank claimed they wouldn't block the second attempt. TM Bank say they "don't need" the evidence I have to prove the actual truth of the situation. TM Bank continue to pretend that Bittrex have not tried to charge them for the monies and refuse to release my monies to either the recipient or me! IJust when you think it can't get any worse...TM Bank then ask me to provide them with a letter on letterhead from Bittrex to grant TM Bank authority to release the monies to me. Um, what? TTryingg ot to sound patronising, I explain that Bittrex can't grant authority to TM Bank to release monies to me that Bittrex don't have because, despite trying to obtain my monies from TM Bank twice TM Bank have declined their requests. Update: Now, 14 hours later, I don't have my money, Bittrex don't have my money and TM Bank tell me they might give it back to me in 5 days or so. Not sure how they can give back what they claim to not have but will have after 5 or so days. So far I have lost just over $3000 in missing the price increase on Bittrex and stand to lose thousands more as TM Bank continue to hold my monies. In 5 days time when my monies miraculously appear back in my practically useless TM Bank account they, and the remainder of my deposits, will be transferred across to my other, fully functioning bank, and I will close down my TM bank account of the past 21 years. 4 days to go...
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