The quality of the product was unacceptable, compounded by deliberate delays. I purchased five shirts from a well-known brand, and two shrank significantly after the first wash, despite following the care instructions. This clearly indicates a failure in quality and durability. The company's response only worsened the situation; rather than resolving the issue quickly, they attempted to delay and deflect by asking unnecessary questions and disputing clear evidence, making the process unnecessarily lengthy. This seems like a calculated effort to frustrate customers. According to consumer law, products must be of satisfactory quality and reasonably durable. Clothing that becomes unwearable after one wash does not meet this standard. For a brand that markets itself as premium, both the product quality and customer service are severely lacking. I have lost all confidence in this brand and strongly advise others to look elsewhere.
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TM Lewin Shirtmakers London for quality mens shirts, ties, cufflinks and suits, and exceptional range of womens shirts. Styles include casual shirts, cutaway collars, fitted shirts and double cuffs
