The actual service that my device undertook was actually very good. I do think that they just swapped my device as some hits and cracks were all gone but regardless,
I sent it Friday and I received my device on Wednesday looking or being brand New. The how and whys do not matter. That is excellent however you take it.
The reason I took 2 stars off is the whole experience with the transportation of my device. For a top dollars insurance, to use DPD and such a poor communication through the whole process is unacceptable.
Their claim web has low capacity of characters so my flat was missing a digit, let's say I was in flat 22 and because of the limitations on the characters you can type only the number 2 was save. Despite me emailing them they still fail to change it and the already poor quality of drivers from DPD made my life difficult to send or receive my device.
I had to wait for a whole hour outside my building to ensure that the transport would not give my device to the wrong people or just cancel my delivery both times.
I would expect with such a high end price that your policy holds to be able to afford a decent transport and better customer service support.
All the rest of the steps however held the high standards you would expect.
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