Driver failed to show-up for a collection - no apology, no effort to reschedule. Called their FedEx support number (they own TNT since 2016), and on their end it said the packages were collected despite the fact I was still looking at them! Had to tell them I wasn't hallucinating when they tried again to insist they'd been collected. Cannot recommend this firm - totally unreliable, and clearly untrustworthy..
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