tnt.ie

NEVER USE THIS COMPANY

NEVER USE THIS COMPANY! My story will be a bit long, but I have to tell it to warn everyone against this company. I run a business and send packages from my supplier directly to my clients. Unfortunately, I have no influence on how my wholesale company (from a country other than Ireland) sends parcels to Ireland, I do not choose the form of delivery. Very often there were huge delays and mistakes, but this time they exceeded the limits. My supplier sent a very expensive product to my client. Unfortunately, it was sent by TNT instead of another courier. My client was at home all the time, no one ever brought any parcel, and TNT said that they had visited her 3 times and no one was there, that they had left messages, which is a total lie, and that they had sent the parcel back to the sender! My supplier sent the parcel again at his own expense. When I checked the tracking, they were taking it to Cork instead of Dublin, because the city from the correct address was SIMILAR to the one in County Cork! So I called them, confirmed the correct address and I thought I could sleep soundly, but no, the next day it turned out that the parcel was still on its way to Cork, so I called again and asked what was wrong with them?! I heard some grunts that they were sorry and that they were fixing it. The next day it turned out that the parcel was delivered to Cork and not to Dublin. To make matters worse, it turned out that they reported to my supplier that they had picked up the parcel from Cork and instead of taking it to my client in Dublin, they sent it back to the sender, to another country. I don't even know how to comment on it, who works there???? I lost my nerves, my health and my client because of them, not to mention my money! They have impunity, insolence and I don't understand how this company is still thriving! I won't leave it like that. They feel unpunished, they don't know what they are doing, they cheat people on costs and they blatantly lie!

Date of experience: Jan 24, 2024