After no response via email, I called in to try and get some information on a parcel that's been sitting with TNT for 1 week and who haven't been in touch with our customer with an update. The 'customer services' man sounded like he was in a rush and annoyed, so I mentioned that I felt he was trying to end the conversation as I felt rushed and I was told by him that he thought I was 'rude' for saying so. It sounds like that department needs some major customer services training.
Claim your business profile now and gain access to all features and respond to customer reviews.
