I never had a worse experience or waiting time with another delivery company, especially for an EU order.Shipment was ping-ponged between the same three countries for 30 days. After I wrote them an email and told them that they are driving the shipment in circles, they rerouted it to Ireland. The next update was package is at the local depot. Then out for delivery. Then the driver falsely marked the order as "delivery attempted" (I work at the receiving address and I was at the home with my phone in front of me the whole day, refreshing the tracking link and no one called or rang the door).I spoke with their support and they apologized for the driver's actions, rescheduled for the next day, and said they sent an email to the depot to speak with the driver so the next delivery attempt actually happens.That scheduled delivery was canceled by them the very next morning and then the package was marked as damaged. I would like not to think how the timing of this is connected to my complaint and them having a word with the driver doing false delivery attempts.The package was sent as hazardous goods, so I wouldn't expect this to get damaged ever.For the next 7 days, there were no updates.I again spoke with their support and they said I should contact the seller for a refund as the package is damaged, and TNT will send the package back or destroy it, according to the seller's instructions.Seeing TNT Ireland Trustpilot reviews are 1.3/5 and reading them, I see these experiences are standard with them.
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