This is the biggest scam of a company I've ever had the misfortune to deal with. I started receiving 'account statements' from them about a year ago, with no details of why I supposedly owed them €142, and no clear instructions on payment. I tried to call the customer service number on the bottom of the page but never got a response, so I left it. When I kept receiving these 'statements', I continued to try to contact them by phone and email. Eventually someone sent me an email back with my 'file', which showed the name of a company I had ordered from (the item was delivered to me in June, with no mention of the customs chare until months later). At that point, I started asking how I was meant to pay, as I recognised it as a legitimate customs charge. I've never had an account with them and the only details I could see were in small print at the footer of the letter, some IBAN details, but no indication of whether this was where I was meant to pay. I still couldn't get an answer on the phone so tried emailing repeatedly, asking how to pay- no response. I last tried in late September; I finally reached someone on the phone, who told me she couldn't help but who gave me a bunch of phone numbers (none of which work), and email addresses. I emailed and got a response days later asking for my account number. I clarified I didn't have an account but attached a photo of one of the statements I'd been receiving (they came constantly). No response. Last week I got a letter from a debt collector giving me 7 days to pay and threatening legal action if I didn't. They had also added a late fee of over €40, and interest was accruing daily. Again I contacted TNT on every email/number I had for them. The emails are now bouncing back. Got through on one phone number to someone who again said they couldn't help me or put me in touch with someone who could. None of the other phone numbers I'd been given even ring, and she was offering me the same ones. To say I'm disgusted by this is an understatement. This company needs to be shut down. Absolute scum. I will contact the original vendor and advise them of the issue in the hopes they will use a different courier going forward. All I can advise people is to avoid this company.
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