I created a pickup request on 13/01/2022, was charged 136.55 euros. I cancelled the shipment on the phone the very same day.consignment and Booking Number available if requested by TNT,i still have the confirmation email.Since then, I must have called their customer service at least 10 times and while people were very nice on the phone, no-one was able to process my refund or tell me what else I could do. iI contacted the account department, no reply, I contacted the claim department, no reply, I must have sent 5 or 6 emails and created half a dozen of tickets, no reply whatsoever, it is a like trying to talk to a brick wall.TNT are thieves, they simply robbed me of my money , plain and simple, and I will be seeking legal help.Avoid them at any cost !
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