Wanted to send a package to a friend in France for Christmas. Problems began almost immediately with the order and I had to request a new label to print. Ordered through Parcel2go, I chose TNT as the courier. TNT shows up the next day in an unmarked van, I send it off. Package basically disappeared as soon as it gone on the van, which I discovered when I went to track the package a few days later. A few weeks of back and forth with Parcel2Go customer service, while cordial, did not provide any evidence that the package was being looked for. I had to open a lost inquiry after some time. I di inquire separately with TNT customer service, who said they couldn't help me as I had ordered through p2G and should contact them. Eventually TNT contact P2G, who then contact me, informing me that the package was not 'lost', but TNT required 'alternative contact details' for the consignee. This is after about a month of no contact with TNT and the package is nowhere to be found. I had to ask for specification of what 'alternate contact details' meant, which took more time, which turned out to be a 'phone number'.I provided the contact details twice which were apparently ignored and the package was sent back to me, almost two months later. Package probably never even left the van.
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