Absolutely USELESS.Zero communication.They clearly do not care anything about customers, receivers, shippers. A package was sent to me from Switzerland, the tracking number showed no info, there was no-one answering any of their contact numbers. Any email was returned with 'we are on holiday' 'annual leave' 'maternity leave' - and referred me to the same email address they had replied from. Some even said they'd be back on a date a month ago.....Two weeks passed from the due delivery date. No contact, no info. Then an invoice appeared in the post for VAT - tried to call their accounts to pay - no answer, customer services - no answer, an office in UK supposedly handling their business - a grumpy lady answered who didn't pay attention to anything I was saying and referred me back to the same people who replied by email and were never available.Only by going to the FedEx CEO's office did I finally get the package..........If FedEx has in recent months become useless TNT has gone way beyond USELESS.
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