In October 2024, I contacted TNUSA after seeing several ads. I wanted assistance with a substantial IRS debt (2023 taxes). The first person we spoke to was nice; it sounded like they could help us. We paid the deposit and we’re assigned a case manager. It was difficult linking up due to the time difference but eventually we spoke and completed their packet. Just short time later, we decided to cancel their service and requested a refund. Even if it were partial. Within the contract, in the Terms & Conditions, there is a provision regarding cancellation of their services and refunds on a case by case basis. Later, after some back and forth, I posted about my dissatisfaction on social media. Quickly after, I received a DM from them advising me of their Non-Disparagement clause. I removed the post and was put in contact with a manager…N*** R***. He was very friendly and understanding of my situation. He committed to contacting me in mid-Jan after my personal circumstances had settled. Neal never called. I replied to their DM again. Months later they responded saying to contact N***. In the meantime, I had spinal cord surgery and had to move out of state. I reached out to N*** today. I’ve never been spoken to by any company the way he spoke to me. He was increasingly condescending and berated me for ultimately contacting the IRS myself and letting so much time pass. He repeatedly interrupted me. Regardless of the circumstances, NO ONE should be spoken to like that. I was going to take it on the chin as a stupid mistake but my husband is a federal employee, I’m disabled so we have no income right now. I was hoping to appeal to him on a human level but he was not interested in the slightest. TP USA didn’t do anything for us and they certainly don’t need my $1500. Technically, I wasn’t eligible for a refund but I’m leaving this review to warn others. I don’t think anyone would ever meet their “case by case basis” and N*** is a despicable human being
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Tax Network USA is a nationwide tax firm located in the Encino, California, north of Los Angeles. Our mission is not just to solve tax problems, but to provide a customized, high-quality customer service experience through the tax settlement process.
