I called TNUSA on Jan/Feb after getting an IRS audit notice for 2022 tax year. I was recovering from a concussion and could not wrap my head on what I did wrong. I have been doing my own taxes for over 40 +years. I called this company, explained my situation. I did not understand the audit notice which was ranging from $6,300-$19,000. I could not read the notice. I explained I was 70 and wanted to retire but had to take care of this audit. Representative said no worries. We have your back, and I gave the $3,500 fee right then. I was assured the penalty fees would be frozen and my bank accounts would be protected while their team worked in my audit. I wanted to know what I did wrong and fix I miss any deductibles. I then sent all the requested paperwork. I heard nothing from anyone until June. They wanted to set up a conference call. Excellent, my issue would be resolved. Meanwhile I received Docusign for my 2024 taxes. Done. Then I joined the conference call thinking this call was about 2022. No, it was to talk about my 2024 taxes. I replied they were done and paid for. Case manager said oh good now we can move to 2022 taxes. I was frustrated but OK. I get a new case manager who asked me to send approximately 100 more pages of documentation for my 2025 financials. I called and asked WHY? 2025 has nothing to do with 2022. Lots of bs I and forth - they said I needed to send all that documentation to get a payment plan. I did not ask for a payment plan. Completely frustrated- I asked to terminate the contract and was told there was a $1,500 fee for early termination. I said that was ridiculous, there was no proof they had even started my 2022 taxes. After more back and forth and a long email with step by step poor communication and pointing out lies on their website I finally could not deal with this company any more and agree to a $1,150 refund. They charged $350 for 2024 taxes even though that was supposed to be free and the other $2,000 was for early termination and work they already did which I never saw proof of work. I usually don’t write reviews but I strongly feel this group takes advantage of seniors and has devious recruitment ways. Their website says they take cases >$10,000 and you can pay ax you go. My case I figured out and my bill was $6,300 and I was never offered a pay as you go. When my paperwork got to the tax accountants they should have flagged my account as not qualified for their business plan and contacted me. NO- they just took my money. I would never recommend this company- they have very poor communication, poor follow up and take advantage of seniors. STAY local and AVOID this company.
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Tax Network USA is a nationwide tax firm located in the Encino, California, north of Los Angeles. Our mission is not just to solve tax problems, but to provide a customized, high-quality customer service experience through the tax settlement process.
