In 2023, I contacted Tax Network USA to secure representation for resolving both my federal IRS and New York State (NYS) tax debts. Your advertising emphasized expertise in tax resolution, including programs like Offers in Compromise, payment plans. I am spreading awareness so other people won’t experience the same bad fate Based on my experience, I believe the company failed to deliver on the following agreed-upon services: Failure to Pursue Federal Tax Relief Options. I was advised to "just pay off" my federal debt. No analysis or pursuit of IRS programs such as penalty abatement or hardship options was provided, even though I communicated my financial distress. And on July 2025I spoke to tax network USA Your team stated that your company did not wish to assist with a free IRS program (like penalty abatement) because you do not charge for such services which is a free program and most of the time, no paperwork is required . This was a primary reason I sought professional help in July 2023.Failure to File a Valid Power of Attorney (POA) with New York State. In an email dated August 2023, your company stated, "We are fully and legally representing you“Despite this assurance, a NYS tax agent visited my apartment in September 2023 and informed me that no Power of Attorney from Tax Network USA was on file, meaning the state did not recognize your firm as my representative.I have since confirmed with the NYS Tax Department that no POA was ever successfully filed on my behalf in 2023.Fact:A letter from NYS to Tax Network USA, dated May 16, 2025, was returned to them marked "incomplete." I was not notified of this rejection, and the issue was not corrected in a timely manner. That’s what I was told by the NYstate tax department .Misrepresentation of Communication and Status:. When I recently inquired about the lack of a POA this year, a representative asserted that NYS had mailed a POA confirmation letter to my address in 2023.I have never received such a letter from NYS department . This claim is inconsistent with the confirmation I received directly from the NYS Tax Department that no POA was filed as completed at that time. And the state said no such PoA confirmation letter was mailed to my address.Failure to Provide Agreed Services and Refund Request: I paid $1,060 for comprehensive tax representation.Fact: This action was taken despite my proactive efforts to address my financial hardship and establish a sustainable payment plan.I contacted your agency to explain that I could no longer afford my current monthly payment of $530. I expressed a sincere desire to work with you to find a feasible solution, including a revised plan with a lower monthly amount. Unfortunately, the representative informed me that my case would only be reviewed after I made a full payment of $530—a sum I explicitly stated I did not have due to my financial constraints.Since I was unable to make this unaffordable payment, my case was suspended. This decision effectively punishes me for my honesty and willingness to cooperate, creating an impossible catch-22. A reasonable accommodation was never offered.Fact: As a result of the failures listed above—no federal assistance, no valid POA filed with NYS leading to a direct visit from a state agent, and no resolution achieved—I believe I did not receive the services I paid for. Given this documented sequence of events, I must conclude that Tax Network USA breached our contract. I am therefore requesting a full refund of my $1,060 fee. I trust this outlines the situation clearly. I am prepared to provide supporting documentation, including the August 2023 email, details of the NYS agent's visit, and correspondence from the tax departments. I look forward to your resolution .
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Tax Network USA is a nationwide tax firm located in the Encino, California, north of Los Angeles. Our mission is not just to solve tax problems, but to provide a customized, high-quality customer service experience through the tax settlement process.
