I ordered a sweater and gloves advertised as 100% cashmere. When they finally arrived three weeks later, the gloves' tag stated '52% acrylic, 28% nylon, 20% polyester'. This is a clear case of false advertising as the actual product is made of synthetic fibers. The sweater had no tags or care instructions, and it certainly isn't made of 100% cashmere; it's itchy and poorly made. I reached out to customer support for return instructions and am awaiting their response. They offered a 20% refund, which isn't acceptable, and told me not to return the items. This suggests they don't value their own products. I want a full refund, not a partial one. Do not waste your money here.
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