The shopping experience is mostly fast and easy. But like other reviewers say there are tons of customer protection measures missing. Customer service is pretty helpless. The worst thing is probably that the site is full of counterfeit products. Another issue is that dealing with quality control from Tokopedia's side like obvious copies of another product, especially in crafts and furniture is not well controlled. Tokopedia chooses to take the quick and easy strategy and not ban, otherwise where's the profit. Amazon does it better. Tokopedia acts as a payment intermediator only. Amazon actually ships the products. With Tokopedia the seller always has your address. Overall not as bad as Bukalapak or any of the other outlets but getting there with certain product categories.
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