I'm obviously not alone when it comes to my feeling towards Toll. They were due to deliver a stroller I ordered on Amazon by Friday 15 Aug. They failed to do that. At one stage they said I could collect it from their airport premises (an hour and a half away) or a local hub. Yet they said the hub would not take the parcel because of it's size but later said it was there to be collected - but it wasn't. Today's suggestion from Toll was to have it sent to the hub ... or my place but they couldn't guarantee it would be today.Then Amazon kindly organised for it to be 'on a truck' today (18 Aug) but after waiting home for most of it, it wasn't. It was still at the airport. Their customer service people were pretty good but I had to chat with them online around half a dozen times, half of the time being kicked out of their system. In fact it's interesting that in this day and age of knowing exactly where your taxi or food delivery is you can see it on your phone - but Toll is yet to discover that even though they presumably scan things all the time.The problem you have when you want to talk with them is when you want to start an online chat, it asks you a lot of questions which you have to repeat, repeat and repeat. Before being booted off.It also seems Toll's customer service people try to help you but their depot people don't.So I have now cancelled the Amazon order. Amazon were great but they have now lost a sale. They need to give Toll the boot.Never, ever use them.
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