A component for a repair job ordered from a regular Sydney supplier on Friday the 11th July was picked up by Toll and transported to Brisbane arriving the next day 12th July. I was hoping to have it maybe 15th, nope, it stayed there for the next 13 days.The tracking never changed, I did 3 live chats with toll because you can no longer phone anyone and after the last chat I realised that who ever I was chatting to must have been in a Phillipines call centre due to the bad grammar.After 3 chats 4 days apart I was told that it had been escalated and someone would contact me with in 24 hrs on 2 of the chats. I had the supplier trying to chase it from their end to no avail either.I have filled out their complaint form on their website with no reply as they obviously just don't care. After almost 2 weeks and still no correspondence and tracking not changing the item finally arrived at 4pm yesterday 24th to my surprise. The supplier was about to send me another part which I hurriedly called to cancel.Thanks for absolutely the worst service Toll I have ever experienced.
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