Never use this company! After ordering a suitcase from Amazon for upcoming travel I have never been quite so mcked around. No updates from TOLL and ther occasasional email gave me THREE different times. Eve ntually I contacted TOLL (after waiting 3 hrs and trying for some time to actally find a contact number-I was informed that my item had been out for felivery but hadn't made the delivery schedule, then had been taken back to the depot (miles aay!!) and had 'inadvertently' not been loaded the next day. I thern recieved from Amazon an email informing me that the customer (me!) had refused delivery of an item that had never been delivered! Thankfully Amazon also informed me I would be getting a refund once TOLL returned it to them, saving me the hassle. What I wanted of course was the suitcase, but TOLL couldn't manage that. Every other delivery I have had from other companies have arrived, even at this busy period. I can but hope that TOLL actually manages to return it meanwhile I'll simply buy a suitcase from a local shop.
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