tollgroup.com

1.2
1.2 Based on 201 reviews

...

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Sydney Harris
Waste of time money and energy

If there was no star, I would have chose that. Even though I was home, the delivery person missed me and didn't bother to leave a card. I only got to know they had come when tracking my item. I scheduled a re-delivery but that's such a pain as if there's a public holiday or the driver has many other deliveries you'll have to call again to book another date which is ridiculous. I just asked them why they couldn't leave it behind the postbox or at the doorstep like normal courier companies like DHL, she lied saying there was no space. All lies, there's so much of room! Picking up from the depot needs to be done by raising a request which will take 48 hours to process! Just bad system and service. The customer care isn't helpful and the person kept saying sorry but this is the way. I still haven't got my package.

1
Date of experience: Apr 26, 2021

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