These people are downright liars. Tracking site said our delivery was due on 4 March. No tracking changes shown but we stayed home anyway for nothing. Next day, site showed changed status as onboard for delivery. Next thing it's marked as delivered. Stayed gnome again all day but still nothing turns up. Turns out it had been handed off to a third party. Tracking is now complete & I don't have my shipment. Called company & get robbed off with vague excuses, expect to receive it sometime over next 3 business days but can't confirm when. Cancelled anniversary plans to stay home all day Monday, no delivery. Toll Priority courier did come with another package and confessed the big item is at the depot but fresh food pallets take priority, maybe it's coming Tuesday or Wednesday, will call first but he'll need someone to help him due to size/weight. Escalated to sender, they send email from Toll rep Kimberly Asher who had lied to the sender when she claimed the delivery was attempted previously even though courier had already stated that he hadn't attempted to deliver yet. Shipment has now arrived but needed 3 people to manhandle into garage. These people are hopeless liars with a shoddy service who clearly dont provide anything close to customer service or value for money.
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