Because of this horrible service I had to spend double money to buy Christmas presents for friends and family this time as toll group still haven't delivered my order which I should have received 2 weeks ago! their poor customer service agents said that they put urgent requests to deliver before Christmas day and it's all lies ! Such a disappointment and they don't seem to care about bad reviews at all as I can see a lot of people suffered with their delivery services yet nothing changed,on top the last time I spoke they said the depot is trying to locate my package, what does that even mean ? they lost it? things reached at depot on 2nd December and since then just sitting there but no updates on delivery..
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