Absolutely useless service. Got a package imported from Hong Kong. Ordered on the 28th of October, package was swiftly prepared overseas and sent via airplane. Package arrived at Toll Mangere depot on the 4th of November. Package has been sitting at depot since that date. No updates whatsoever. Tried calling through to toll number and always goes through to voicemail, they never pick up over multiple days. How can you be such a big company and never pick up the phone for customers??? Received an automated generic response to emails too with no update on when the package would be shipped. I wish I could give 0 stars to this company because they are an utter embarrassment compared to other shipping companies.
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