I purchased an item from zara of $75.95 on 4/5/2022. Sent on 5/5/22. Never received. Sent over 30 emails to Toll with standard robotic replies. Being investigated. We will contact you. They never do. I call the cal centre in India and they say the same thing. Spoke to someone in Australia and he said oh we will let you know. Nothing. No response. No thing. Same generic email over and over. So I’m saying this. 35 days later. No item. No contact and no compensation. I’ve paid $76 and have nothing. I want Toll to own up and man up and compensate me for an item they don’t even know where it is. Hopeless. Disgusting. Can never escalate this either.i still don’t have it and they haven’t compensated either. What do you all recommend. Take to ombudsman? Added screenshot of toll reply palming it off and after 32 days saying it’s Zara’s problem I still don’t have my item and no money for it. The literally don’t care. If you look at all their reviews. They are all negative. No positive. They actually don’t care about customers. And you can’t even contact a supervisor
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