tollgroup.com

1.2
1.2 Based on 201 reviews

...

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Alan
VERY unimpressed.

Ordered a fairly expensive package from another town (Tauranaga) in the same country (New Zealand) on the 6/9/2021 and STILL haven't received any update on when my parcel will get to me it is now 22/9/2021 and still nothing, all I've gotten were emails telling me to wait and not giving me any kind of update only until today when I mentioned the fact that I've received many packages from multiple countries during the time its taken for them to update me on anything about mine from the same country! Besides this I've never had a good delivery experience with toll deliveries i am not exaggerating when I say every single delivery person Ive had from toll have been too impatient to wait for someone to get to the door when they knock, numerous instances have happened where a delivery person has walked around my entire property to the back of my house to deliver goods through any slightly open window when I have clearly stated in special instructions to Leave package at the front door. I've been physically frightened by some delivery person yanking open my laundry house door while I was doing some washing I almost hit them with a mop because I was thinking the worst! And the most I got when I filed a complaint was an email that seemed scripted.Very unimpressed. And have now gotten into the habit of asking business that ship who the company is that they go through because if it's toll, I'm definitely looking elsewhere.

1
Date of experience: Sep 22, 2021

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