Extremely poor service!The track and trace function is not user friendly and quite confusing.Attempted to deliver to the wrong address despite the sender having the correct one! Toll decided to omit my house number! Toll said a card was left, if it was it wasn’t left at my house! I was told to ring the number on the card. Tried to find a contact number on their website, that’s a task in itself! I rang to give them the correct details, long wait times, poor phone quality. Correct details given and told by the customer service representative that the parcel would be redelivered the next day. Nope no attempt to deliver was made for the next two days! Tracking details when it works hasn’t changed! Tried to ring and get an answer to no avail, told i can request a call back from an agent! No joy! Who knows where the parcel is! This is not the first timetoll couriers has made a balls of delivering my parcel! If I’d known a retailer used Toll I would not have bought anything from them!
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