I ordered something to be spent express.Unfortunately for me the vendor used Toll.Here is why it was unfortunate.1.I paid for express on the basis Toll informed me delivery would be on a certain day,a day I would be home in fact.The day before that day,I was dismayed to receive an email from Toll telling me delivery would be the day before,when I would not be at home.2.There is no facility,as with Aust.Post,to advise that the item may be left in asafe place.3.I missed the delivery therefore.4.Toll left a card saying I may collect item from a 7 Eleven parcel locker on presentation of card and id.5.Next day I attempted to do so but was denied because I did not have a PIN that the 7 Eleven shop assistant told me Toll should have sent me.6.Itried phoning Toll on 131531 only to give up waiting owing to delays put at the feet of Covid.7.After wasting a couple of hours of what remains of my precious life and a few dollars worth of petrol I went home,no parcel.8.Shortly after arriving home,and some 24 hours after Toll attempted delivery,I did in fact receive an email from Toll with a PIN.I will return this afternoon after giving my blood pressure a chance to return to normal.This company does not give a bugger about customers.And why the requirement of a PIN,as Toll itself said in its “Sorry we missed you “ card,I had to present only the card and id,like Aust.Post.No mention of PIN until 24 hours later and after my failed pickup attempt!Life is hard enough in these times!
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