On Monday 30/11/20, I have paid for the Toll Priority for the 3 boxes to be delivered to the receiver within Victoria the next day, that was a 20% extra payment. When I checked the status on the tracking page, my 3 boxes are still located at Melbourne Airport since Monday until today (Thursday 3/12/20). The customer service officers all told me that the investigator has been informed and trying to resolve the issue but it's been many days, my 3 boxes still have not been delivered and located at the same place where they were 4 days ago and I have NEVER received any calls from the investigator either. I think it's a lie. This is my first time using Toll Group's service and already have a very disappointing experience. This is causing me stressed and anxious. There is something wrong at Toll Group. I am having a bad experience and I would like my 3 boxes returned and a refund with the compensation. Does anyone know if I can be compensated for the loss of sales as the products have missed the chance to be on the shelves for sale and the packages inside of these 3 cartons will definitely be damaged by the uncaring handling??
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