Purchased an item from Ebay. Delivery organised on 28/10 and picked up on 28/10 from West Melbourne which is approximately 12km from where it is to be delivered to (Hawthorn).Today is 6/11/2020 and still no delivery. Says it was scanned into the depot on 29/10 and again on 4/10.Call customer service and they can't tell me anything aside from the fact they're surprised. I'm not as the same thing happened to me in April where a package 15km away from me was not delivered until many follow ups over 3 weeks later!!! I can only imagine what would happen if this were interstate. This is just 3 packs of 10m rolls of tape so not even a big item.It is ridiculous - to the point where if a buyer uses TOLL I will be avoiding them going forward (trust me, had I known I would have). The same ebay seller sent me much larger packages via Australia Post which I received in 2 days. I've had many deliveries arrive from Aus Post since then, and even Amazon delivered something the next day despite me ordering on Melbourne Cup day. Only Toll has such poor processes that this can happen.AVOID AVOID AVOID AT ALL COSTS!!!
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