A shipment was created on the 3rd August and in transit on 6th August. It says that its been scanned into depot & that is last update from them. SCANNED INTO DEPOT. Why is it not being SENT OUT? I've rung in to ask them to investigate. Been told that i would be call backs within 24-48hrs several times, yet no calls. To top it all off, they apologize for unable to help because their located offshore. Well damn, please tell me how is Maria from the fkn Philippines is going to locate and assist me with my package HERE IN MELBOURNE? People here in Melbourne are losing work left right and centre and Toll wants to hire a contact centre overseas to help with enquiries. Support your home. Hire locals. It gets frustrating when the person handling our calls are not from here and unable to relate.
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