Does it get worse than AusPost? Surprisingly it does! Had a package delivered the other day. Surprisingly it made its way very fast from NSW to Vic and I was pleasantly surprised once I received the notification that the order was onboard for delivery. After 5PM I checked the tracking and saw that there was an unsuccessful delivery attempt. Me, since covid working from home indefinitely, couldn't imagine that the driver was unable to deliver it. I contacted Toll support and got told: === Yes, driver tried to deliver this item today however, the driver could not access the location to deliver as the premises was either behind a gated community, etc and a Sorry We Missed You card could not be left. === We have a letterbox at the front of our fence and the fence is about 130cm high. Behind the entry gate is a door-latch to open the gate. The driver literally never was there, just being too lazy to deliver and then lying about non matching circumstances. Toll then announced that it would take 3 days until it could be re-delivered, which, based on my interventions they then capped to next day delivery. Absolutely pathetic and useless company.
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