TOLL group consistently get pretty bad reviews so here's one a bit different. I work for a not-for-profit and we ordered some IT gear from a third party to go to our Adelaide office. Anyway, there was a stuff-up with the labeling and the parcel wasn't delivered, not TOLL's fault. I contacted the Call Centre, a really lovely lady in the Philippines answered and we were able to discuss having the parcel re-delivered. On the second attempt the parcel was not accepted by our office because of miscommunication, our fault. Really great TOLL driver 'Andrew' with excellent customer service skills contacted me and I was able to communicate to our office to accept the parcel. Andrew went back delivered the parcel Happy Days! Thank you TOLL for your excellent service in delivering our parcel
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