Bought a part for a job on Monday evening, for a job on Friday morning 7am. Picked up from the supplier in Mona Vale on Tuesday for overnight delivery, specifically put my number on the con-note so the driver could call if he/she couldn't find the address.On Thursday the supplier, after I asked, tracked the part on the website - failed delivery it said. I called Toll, explained exactly where to deliver it, and that I needed it that day for a job on Friday. at 3pm I received a text stating that someone would contact me on Friday at 5pm to let me know when I would receive the part. As I really needed the part for the next day's job, I had to drive from Edmondson Park to Mona Vale, buy the same part again ($341), to make sure I had it for the job on Friday. Got two more phone calls asking for delivery directions, although I had already given them.Part arrived Friday afternoon. Then called Toll to explain everything and request that they take it back to the supplier, free of charge.They would not do it. I will recommend to everyone I know, DO NOT USE TOLL, they are useless. The driver obviously just drove past, thought "Can't see the entrance, bugger it, keep going". The drivers are not even allowed to call the recipient - it's a Toll policy. And the telephone operators and their managers state that their processes do not allow them to return a "successful delivery" item (2 days late), it has to be the supplier. Not even to change my mind about their service. What happened to good customer service? Other companies have it, Toll does not. I would rate them lower than one star, if I could. I was relying on Toll to deliver my part on time or even a day late, and they blew it.Again, DO NOT USE TOLL.With a little searching it seems Toll is clocking up a lot of 1 star ratings lately. . . time to improve.
Claim your business profile now and gain access to all features and respond to customer reviews.
