We installed seven Inta elbow operated mixer hand wash taps in a medical facility in 2021. All were fitted by an expert and experienced plumber who fitted them perfectly. All leaked and dripped after one year. Guess what! The guarantee is only for 12 months and the T&C’s say you must service the taps 12 monthly. This is a water tap! 12 monthly servicing! In my opinion, bad design, bad manufacture and certainly over priced for the quality of hardware we got. And no support forthcoming! The taps cost over €400 each! What a load of rubbish. To repair the mixer taps required a cartridge to be fitted costing €120 plus fitting. The replacement cartridges lasted 12 months. There is not excessive limescale or other water contaminants. Surely poor design and manufacture. These taps are not heavily used in their location. Sonas sold and supplied the equipment and were of very little assistance when the problem arose. After a fair struggle Sonas offered to return the goods to the manufacturer. Inta simply offloaded the problem and retorted that the twelve month guarantee had expired. (Sonas had also supplied other taps and basins for the project which were mismatched and their use resulted in splashing and spray that wet users clothes….again no comeback.) In summary, I woulds’t buy another washer from Sonas and wouldn’t recommend anyone else to buy Sonas gear. I certainly won’t be buying more Inta equipment either.
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