I'm really let down by this service. It was marketed as a personalized coaching plan with tailored workouts and meal plans, but that's not what I received. I was told it would cost £200 for 16 weeks, but I was billed £300 due to an unmentioned setup fee. I had communicated my previous weight loss and my need for meal ideas while traveling, but the meal plan was generic and included foods I dislike. The workouts were also nonspecific, and the 'weekly check-ins' felt automated and irrelevant. The team seems nice, but I feel like I've wasted £300 on something I could have found for free online. This isn't what was promised, and I'm seeking a refund.
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