If I could have exited after two sessions, I would have! My score from 1 to 5 is straightforward: it's about whether I felt I received what I paid for. A yes equals 5, a no equals 1. Unfortunately, I felt I didn't get my money's worth. From the start, I was asked if I could spend up to £40 a week on coaching, which was misleading since the actual cost was £50, plus an additional £100 'app setup fee' for a generic app that was marketed as custom. The only unique aspect was the payment page. Most communication was through voice notes, which felt impersonal; I missed genuine conversations. I admit I made a hasty decision to join after my wife signed up elsewhere, and I wish I had read reviews first. The negative feedback often echoed my experience. I initially sought accountability and support but felt like I was given empty reassurances. Tom, who initially engaged me, quickly handed me over to another coach and vanished. Comparing my experience to my wife's, the disparity was stark. I diligently logged my workouts and nutrition, but received minimal feedback. After two months, I raised my concerns, expecting Tom to respond, but it was again the other coach. They rarely monitored my progress. I completed two surveys highlighting my dissatisfaction but received no response until after my complaint. While the coach acknowledged my concerns and improved communication in month three, it was clear the training plan hadn’t been properly utilized initially. However, as month four approached, I felt the old patterns returning, and my motivation to engage dwindled.
Claim your business profile now and gain access to all features and respond to customer reviews.
I’m here to coach you through a productive, positive lifestyle plan; effective workouts for gym or at home and wholesome, tasty nutrition, designed to fine-tune your outlook on life. Whatever your ability, let me create the perfect plan for you!
