Once upon a time this was a good place to go for odds and sods. Unfortunately it seemed that, in spite of assurances to the contrary (see below, "new owners"), customer service had disappeared down the drain - I ordered a spare part a month ago, and when I failed to receive a "dispatch" email ( I gave them more than a week), I used their "non-delivery" form to enquire about the whereabouts of my goods (there being no phone number information). I would have understood it if the company had contacted me to say hat they had no stock, or that the item was no longer manufactured, and if they had refunded my payment. But nothing. I made further enquiries 34 days after the order was placed, and I within half an hour I had been contacted by email with a fulsome apology and a complete refund by the MD, who gave me his contact details and the assurance that the item would shortly be on its way first class mail and FOC.
A great outcome after what had been a bad experience. Thank you for the improvement in service. Further improvement could be achieved by the company if only it would post a contact telephone number on its website.
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