Placed an order on 29th August and after 5 working days had no response so used their website "late delivery" system. Still no reply so sent an e-mail to their sales address. Still nothing. Then sent another e-mail and a letter by post to head office in Hull. Having still heard nothing I have sent another e-mail cancelling the order and ordered what I wanted from another company ( Power tools plus, who are very good! ) .Like other posts I wish I had seen this site first. I now have to contact my credit card company to ensure no money has been taken from my card and to block this company if I can.
My recommendation.... never use Toolshopdirect.
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