I'm sharing my experience anonymously as a former employee of the company. I've seen numerous negative reviews about payments, and I want to clarify that any payments made before seeing a dentist are non-refundable, even if you're promised a refund. I strongly urge anyone asked to make a payment during the initial consultation to reconsider. This consultation isn't conducted by a dentist but by a Treatment Coordinator focused on sales. They lack the clinical authority to determine your treatment suitability, yet they may encourage you to pay a 'deposit'. Afterward, you may be assessed by a dentist and possibly deemed unsuitable for treatment, which isn't always clearly communicated during the consultation. Treatment Coordinators are incentivized to recommend expensive plans and larger deposits, making it extremely difficult to recover payments once made. Refunds may be mentioned, but the company often retains the funds for business investments, leading to long wait times for any promised refunds. Please understand that the staff at the practice, including Treatment Coordinators and dentists, do not set these policies; they are determined at a higher level within the company.
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