I signed up for a NordVPN cashback deal a while ago, and it tracked my purchased. When I wanted to cash out, I couldn't log in to the platform. So, I sent a message to tightarse (the great customer service person in Ozbargain platform) to help. He figured it out with his team and came back to me for the solution within a few days. Then, I could log in and cash out. I would say the key success factor of the cash back platforms (where there are a few current competitors that dominate the market) will be the customer service like tightarse. So, thanks for him and keep up the good work :)
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